Unifying Supply Chain Operations at National Grid

A modern supply chain platform that saved $21M in one year

Role: Lead Product Manager

Teams: Engineering · Design · Data Science

Duration: 3-month MVP Build & ongoing product development

Impact: Improved visibility, communication, and planning across teams—driving $21M in savings and transforming supply chain operations at scale.

The Problem

Supply chain operations were facing compounding challenges:

  • Stockouts were stopping critical operations

  • Over-ordering and rising material costs created budget pressure

  • Warehouse space was overwhelmed

  • Teams were expected to scale grid modernization and renewables—fast

Legacy systems couldn’t keep up. Critical data was scattered across disconnected tools, and users relied on emails, spreadsheets, and manual phone calls just to stay aligned.

Our Approach: Human-Centered Discovery

We grounded m360 in a simple belief:

To solve business problems, we must first solve people problems.

Through co-creation sessions, field visits, and interviews with warehouse supervisors, planners, and procurement teams, we uncovered everyday friction that created systemic inefficiencies.

This human-centered process shaped everything—from feature prioritization to interaction design.

The Solution

We designed m360 around three key pillars:

1. Unified Data Platform

All inventory, project, and financial data in one product. One source of truth for the entire supply chain organization.

2. Embedded Collaboration

Contextual commenting and in-product communication eliminated fragmented back-and-forth emails and manual check-ins.

3. Predictive Modeling

Proactive forecasting based on rules engines + custom models helped teams plan for long-lead and critical items with confidence.

Design Philosophy

We intentionally designed m360 to feel intuitive and familiar—unlike traditional enterprise tools.

  • Circular navigation flows

  • Every page is shareable

  • Interface inspired by modern consumer apps

The goal? Create a product users want to use—because that’s how you unlock value at scale.

Results:

$21M saved in Year One

  • Greater visibility across inventory and projects

  • Transparent and timely decision-making

  • Increased trust between planning and field teams

  • Drastically reduced duplicate orders and last-minute purchases

m360 is now a foundational tool in the company’s modernization and energy transition journey.

What I Learned

This project reinforced two truths I bring to every product:

“Great software solves business problems by solving human ones first.”

“A clear product vision anchors teams—even as hypotheses evolve.”

The most powerful outcomes come from products people love to use.